Evaluation & Systems Thinking Consultants Melbourne | First Person Consulting
  • About
    • Our Vision and Values
    • Opportunities
  • Team
  • Services
    • Evaluation >
      • Program Evaluation
      • Evaluation Frameworks, Logic Models and Theories of Change
      • Developmental Evaluation & Innovation
      • Systems & Place-Based Evaluation
      • Impact Evaluation
      • Evaluation Capability Building
    • Systems Thinking and Strategy >
      • Social Network Analysis
      • Systems Mapping
      • Strategic Planning for Complex Systems
    • Research & Design
  • Learning
    • Training & Workshops
    • Play. Listen. Learn >
      • What's in a System?
      • Podcast Library
    • Resources
  • Contact
Matt Healey | Systems Thinking & Evaluation | FPC Co-Founder
Matt Healey

Matt Healey

Principal Consultant | Co-Founder
Systems, evaluation, and design expert specialising in collaborative approaches to complex problems. Passionate about building capability in systems approaches to evaluation and design.
✉️ Email LinkedIn
Background
Expertise
Projects
Qualifications

Professional Background

Matt co-founded First Person Consulting in April 2015 and has since undertaken nearly 200 different projects over 10 years. His practice sits at the intersection of evaluation, systems thinking, and design, focusing on collaborative approaches that help clients figure out 'what works' for them and those they serve.

Matt is a sector leader in the practical application of systems thinking and systems methodologies to complex challenges. He co-hosts The Systems Sandbox Podcast and The It Depends Podcast.

As a recognised facilitator and presenter both virtually and in-person, Matt thrives in fostering collaborative working relationships with clients. He has designed and led capability building programs for State Government departments, delivered public training on co-design and evaluation, and recently co-led part of the Executive Course 'Service Design for Systemic Change' for POLI.design in Italy.

His expertise is frequently sought for complex strategic initiatives, he was a member of the Evaluation and Implementation Advisory Group (EIAG) for the Early Years Partnership in Western Australia, where he contributed knowledge of systems science, developmental evaluation, and innovation. He is also working with the Victorian Legal Services Board on a program of work to address systems conditions that drive poor wellbeing outcomes in the legal sector.

Matt's approach is characterised by humour and humility in addressing complex problems. He believes in creating fit-for-purpose designs that are feasible and sustainable, ensuring organisations can 'own' the approaches they develop together. His work spans from individual capability building through to whole-of-sector transformation initiatives.

Areas of Expertise

Matt's expertise spans evaluation, systems thinking, and design, with a particular focus on complex contexts requiring innovative approaches. He specialises in creating meaningful evaluations for complex environments and developing systems-based solutions to challenging problems.

Systems Thinking
Social Network Analysis
Evaluation Design
Complexity Science
Mental Health
Capability Building
Strategic Planning
Facilitation
Co-design
Organisational Change
Innovation
Partnership Development

Matt's speciality is the application of novel approaches for working together in complexity:

  • Systems methodologies: Matt is an emerging sector leader in applying different systems methodologies to strategy, design and evaluation
  • Complex program evaluation design: Development of models suitable for complex contexts, including multi-site, multi-year, and multi-stakeholder programming
  • Embedded capability building: Recognising every interaction is an opportunity to learn and evolve practice, Matt embodies an 'open book' approach to learning and problem solving
  • Designing solutions: Matt's practice spans evaluation and design, and is not limited to working on evaluations, but also designing solutions. Most recently he developed Catalyst: The Systems Thinking Strategy Game

Selected Projects

Matt has collaborated with clients on evaluations across numerous sites and countries, ranging from broad evaluations to detailed investigations of transformation within specific communities. His work demonstrates expertise in systems methodologies, complex evaluation design, and strategic planning processes.

Systems Theory of Change for Lawyer Wellbeing

Victorian Legal Services Board and Commissioner • 2024-2025

Co-designing a comprehensive systems Theory of Change with stakeholders across the legal ecosystem, using System Effects methodology to identify systemic barriers to lawyer wellbeing and developing interventions for sector-wide change.

Social Innovators Challenge Evaluation

Movember • 2017-2026

Leading multi-year, multi-country evaluation of innovation program supporting male social connectedness. Overseeing evaluation across Australia, Canada, and UK, demonstrating impact on mental health and suicide prevention through innovative approaches.

VicHealth Systems Transformation

VicHealth • 2022

Supporting VicHealth's organisational transformation to become a systems-led agency through capability building, strategic planning, and development of systems-based approaches to health promotion.

Primary Prevention Theory of Change

Respect Victoria • 2021-2024

Facilitating development of state-wide Theory of Change for primary prevention of violence against women, bringing together diverse stakeholders to create shared understanding and strategic direction.

Mental Health Reform Evaluation

Healthy North Coast • 2024-2026

Leading developmental evaluation of mental health reform initiatives using mixed-methods approach to assess system-level changes and community outcomes across regional NSW.

Grit and Resilience Program

Rural City of Wangaratta • 2021-2023

Undertaking four-year developmental evaluation of community-driven suicide prevention initiative, using iterative approach to provide real-time feedback and support program improvement.

AI Impact Navigator Development

CSIRO • 2024

Co-developing framework and self-assessment toolkit with CSIRO and design firm Portable to support companies in responsible AI adoption, bridging technical innovation with social impact.

Disability Justice Strategy Evaluation

Community Services Directorate (ACT) • 2023-2024

Evaluating progress against ACT Disability Justice Strategy using participant-centred approaches, including interviews with people with lived experience and comprehensive stakeholder engagement.

Safe at Home Systems Mapping

McAuley Community Services for Women • 2021-2023

Applying systems methodology to map barriers and enablers to Safe at Home approaches in Victoria, identifying leverage points for keeping women and children safe while excluding perpetrators.

Local Public Health Unit Capacity Support

VicHealth • 2023-2024

Leading evaluation capacity building across nine Victorian LPHUs, developing evaluation frameworks, training workshops, and partnership monitoring approaches for decentralised health network.

Social Network Analysis Training Program

Victorian Emergency Management Sector • 2022

Designing and delivering comprehensive SNA training program to 50 participants from emergency management organisations, building capability to map networks and identify collaboration opportunities.

Movember Conversations Evaluation

Movember • 2020-2021

Evaluating digital mental health intervention during COVID-19, demonstrating impact on male mental health conversations and conducting cost-effectiveness analysis of digital platform approach.

Education & Qualifications

Matt's educational background combines environmental studies with anthropological understanding, providing him with a unique perspective on complex systems and human behaviour that underpins his approach to evaluation and systems work.

  • Research Fellowship
    Centre for Complexity Evaluation Across the Nexus (CECAN) University of Surrey, 2025 - present
    Part-time fellowship exploring the role and application of systems methodologies to the design and evaluation of place-based approaches.
  • Master of Environment
    University of Melbourne, 2013
    Tailored study in environmental systems, including food systems, urban planning, environmental law, resilience, and political ecology. Minor thesis in a place-based approach to urban regeneration via a case study in Pretoria, South Africa.
  • Bachelor of Arts (Anthropology)
    La Trobe University, 2009
    Undergraduate study of human society and culture. Comprehensive study of human societies, cultures, and behaviour. Developed skills in qualitative research methods, ethnographic approaches, and understanding complex social systems. Undergraduate ethnographic research project examining culture shock among exchange students.

Professional Affiliations

  • Board Member, Australian Evaluation Society
  • Co-host, The Systems Sandbox Podcast
  • Co-host, The It Depends Podcast
  • Member, Evaluation and Implementation Advisory Group (EIAG), Early Years Partnership Western Australia

Previous Experience

  • Evaluation Consultant - Roberts Evaluation
  • Study Abroad and Exchange Advisor - Melbourne Law School
FPC Footer
First Person Consulting

Your partners for impact. We help organisations understand and demonstrate their impact through evaluation, systems thinking, research, and design.

Services

  • Evaluation
  • Systems Strategy
  • Research & Design
  • Workshop & Training

Learning

  • Play. Listen. Learn
  • Resources

Stay Connected

Sign up to our mailing list for resources, publications, and other ways to learn.

© 2025 First Person Consulting Pty Ltd. All rights reserved.

Contact

First Person Consulting acknowledges the Traditional Custodians of the lands on which we work and live. We pay our respects to Elders past and present, and extend that respect to all Aboriginal and Torres Strait Islander peoples.

Privacy Policy

Last updated: January 2025

1. Introduction

First Person Consulting Pty Ltd (ABN 98 605 436 608) ("FPC", "we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, register for workshops, or engage with our services.

We are committed to complying with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and any other applicable privacy legislation.

2. Information We Collect

We may collect personal information including, but not limited to:

  • Contact information: name, email address, phone number, postal address
  • Professional information: organisation name, job title, industry sector
  • Transaction information: payment details, purchase history, shipping information (for product orders)
  • Registration information: workshop or event registrations, dietary requirements, accessibility needs
  • Communication preferences: newsletter subscriptions, marketing consent
  • Website usage data: IP address, browser type, pages visited (collected via cookies)

3. How We Collect Information

We collect personal information through:

  • Contact forms and enquiry submissions on our website
  • Workshop and event registration forms
  • Product purchases through our online store
  • Email newsletter sign-ups (via Kit/ConvertKit)
  • Direct correspondence (email, phone, meetings)
  • Proposals and contracts for consulting services

4. How We Use Your Information

We use your personal information to:

  • Provide, operate, and maintain our services
  • Process transactions and send related information (confirmations, invoices)
  • Respond to enquiries and provide customer support
  • Register you for workshops, events, and training programs
  • Send newsletters, updates, and marketing communications (with your consent)
  • Improve our website and services
  • Comply with legal obligations

5. Third-Party Service Providers

We use trusted third-party service providers to help us operate our business. These providers may have access to your personal information only to perform specific tasks on our behalf and are obligated to protect your information:

  • Weebly (Square): Website hosting and online store platform
  • Stripe: Secure payment processing for online purchases
  • Kit (ConvertKit): Email marketing and newsletter management
  • Podbean: Podcast hosting

These providers may store data on servers located overseas, including in the United States. By using our services, you consent to the transfer of your information to these providers.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our security measures include:

  • SSL encryption on our website
  • Secure payment processing through Stripe (PCI-DSS compliant)
  • Access controls limiting who can view personal information
  • Regular review of our data collection and storage practices

7. Your Rights

Under the Australian Privacy Principles, you have the right to:

  • Access: Request access to the personal information we hold about you
  • Correction: Request correction of any inaccurate or incomplete information
  • Opt-out: Unsubscribe from marketing communications at any time
  • Complain: Lodge a complaint if you believe we have breached your privacy

To exercise any of these rights, please contact us using the details below.

8. Cookies

Our website uses cookies to enhance your browsing experience and analyse website traffic. You can control cookies through your browser settings. Disabling cookies may affect the functionality of some parts of our website.

9. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to read their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. How to Contact Us or Make a Complaint

If you have questions about this Privacy Policy, wish to access or correct your personal information, or want to make a privacy complaint, please contact us:

First Person Consulting Pty Ltd
Email: [email protected]
Website: www.fpconsulting.com.au/contact

We will respond to your enquiry or complaint within a reasonable timeframe. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Terms of Use

Last updated: January 2025

1. Acceptance of Terms

Welcome to the First Person Consulting Pty Ltd ("FPC", "we", "us", or "our") website. By accessing or using our website at www.fpconsulting.com.au, purchasing our products, registering for our workshops or events, or engaging with our services, you agree to be bound by these Terms of Use.

If you do not agree to these terms, please do not use our website or services.

2. About Our Services

FPC provides consulting services in evaluation, systems thinking, research, and design. We also offer:

  • Professional development workshops and training programs
  • Educational products (including the Catalyst card game)
  • Free resources and publications
  • Podcasts (The It Depends Podcast, The Systems Sandbox)

3. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, audio, video, publications, resources, and software, is the property of First Person Consulting Pty Ltd or its content suppliers and is protected by Australian and international copyright laws.

Free Resources: Our free downloadable resources (such as the Problems to Possibilities Canvas) are licensed under Creative Commons BY-NC-SA 4.0. You may share and adapt these materials for non-commercial purposes, provided you give appropriate credit to FPC and distribute any derivative works under the same licence.

Products: Products purchased from FPC (such as the Catalyst card game) are for personal or organisational use only. You may not reproduce, distribute, or create derivative works from our products without written permission.

Podcasts: Our podcast content is provided for personal, non-commercial use. You may share links to episodes but may not redistribute the audio files.

4. Product Purchases

When purchasing products through our online store:

Pricing: All prices are displayed in Australian Dollars (AUD) and include GST where applicable. We reserve the right to change prices at any time without notice.

Payment: Payments are processed securely through Stripe. We accept major credit and debit cards. Your payment information is handled directly by Stripe and is not stored on our servers.

Shipping: Physical products are shipped within Australia. Shipping costs and estimated delivery times are calculated at checkout. We are not responsible for delays caused by postal services or customs (for international orders, if applicable).

Returns and Refunds: If you receive a damaged or defective product, please contact us within 14 days of delivery. We will arrange a replacement or refund at our discretion. We do not accept returns for change of mind on physical products that have been opened or used. Refund requests should be directed to [email protected].

5. Workshop and Event Registration

When registering for FPC workshops, training programs, or events:

Registration: Registration is confirmed upon receipt of full payment. Places are limited and allocated on a first-come, first-served basis.

Cancellation by Participant:

  • More than 14 days before the event: Full refund (an administration fee may apply)
  • 7–14 days before the event: 50% refund
  • Less than 7 days before the event: No refund, but you may transfer your registration to another person

Cancellation by FPC: We reserve the right to cancel or reschedule workshops due to insufficient enrolments, facilitator illness, or other unforeseen circumstances. In such cases, you will be offered a full refund or transfer to an alternative date.

Substitutions: You may substitute another participant from your organisation at any time by notifying us in writing.

Photography and Recording: We may photograph or record workshops for promotional purposes. Please advise us if you do not wish to be included.

6. Consulting Services

Consulting engagements are governed by separate agreements and proposals provided to clients. These Terms of Use apply to general website use and do not override specific contractual arrangements.

7. Website Use

When using our website, you agree not to:

  • Use the website for any unlawful purpose
  • Attempt to gain unauthorised access to any part of the website
  • Use automated systems (bots, scrapers) to access or collect data from the website
  • Interfere with the proper functioning of the website
  • Upload or transmit viruses or malicious code
  • Impersonate any person or entity

8. Newsletter and Communications

By subscribing to our mailing list, you consent to receive newsletters, updates, and promotional materials from FPC. You may unsubscribe at any time using the link provided in each email. See our Privacy Policy for more information on how we handle your data.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of these external sites. Accessing third-party links is at your own risk.

10. Disclaimer

The information provided on our website and in our resources is for general informational and educational purposes only. It does not constitute professional advice. While we strive for accuracy, we make no warranties or representations about the completeness, accuracy, or reliability of any content.

Our resources, tools, and frameworks (including the Problems to Possibilities Canvas and Catalyst card game) are designed to support learning and reflection. They should not be relied upon as a substitute for professional judgment or tailored advice for specific situations.

11. Limitation of Liability

To the maximum extent permitted by law, FPC, its directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of our website, products, services, or resources.

Our total liability for any claim arising from these Terms of Use or your use of our services shall not exceed the amount you paid to us for the specific product or service giving rise to the claim.

Nothing in these terms excludes or limits any consumer guarantees or rights you may have under the Australian Consumer Law that cannot be lawfully excluded.

12. Indemnification

You agree to indemnify and hold harmless FPC, its directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your breach of these Terms of Use or your misuse of our website, products, or services.

13. Changes to These Terms

We may update these Terms of Use from time to time. Any changes will be posted on this page with an updated revision date. Your continued use of our website or services after any changes constitutes acceptance of the revised terms.

14. Governing Law

These Terms of Use are governed by the laws of Victoria, Australia. Any disputes arising from these terms or your use of our website or services shall be subject to the exclusive jurisdiction of the courts of Victoria.

15. Severability

If any provision of these Terms of Use is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

16. Contact Us

If you have any questions about these Terms of Use, please contact us:

First Person Consulting Pty Ltd
Email: [email protected]
Website: www.fpconsulting.com.au/contact

  • About
    • Our Vision and Values
    • Opportunities
  • Team
  • Services
    • Evaluation >
      • Program Evaluation
      • Evaluation Frameworks, Logic Models and Theories of Change
      • Developmental Evaluation & Innovation
      • Systems & Place-Based Evaluation
      • Impact Evaluation
      • Evaluation Capability Building
    • Systems Thinking and Strategy >
      • Social Network Analysis
      • Systems Mapping
      • Strategic Planning for Complex Systems
    • Research & Design
  • Learning
    • Training & Workshops
    • Play. Listen. Learn >
      • What's in a System?
      • Podcast Library
    • Resources
  • Contact