Evaluation & Systems Thinking Consultants Melbourne | First Person Consulting
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    • Evaluation >
      • Developmental Evaluation & Innovation
      • Program Evaluation
      • Systems & Place-Based Evaluation
      • Evaluation Frameworks, Logic Models and Theories of Change
      • Impact Evaluation
      • Evaluation Capability Building
    • Systems Thinking and Strategy >
      • Social Network Analysis
      • Systems Mapping
      • Strategic Planning for Complex Systems
    • Research & Design
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    • Training & Workshops
    • Play. Listen. Learn >
      • What's in a System?
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Program Evaluation Services | Evaluation Consultants Melbourne | FPC

Evaluation Services

We design and deliver evaluations that help organisations understand their impact. Whether you need a program evaluation, an evaluation framework, or ongoing monitoring and learning support, we tailor our approach to your context and questions.

Based in Melbourne and Tasmania, we work with government, not-for-profit and community organisations across Australia — from local councils through to federal departments. We've delivered hundreds of evaluations across health, environment, social justice, education and community services.

Planning an evaluation? Let's talk
Evaluation Services

Evaluation consultants for government and community sectors

As one of Australia's leading evaluation consulting firms, we bring a practical, fit-for-purpose approach to every engagement. Our evaluation work spans program evaluations, service evaluations, and policy evaluations across government, not-for-profit and community settings. We use mixed methods tailored to each project — combining quantitative analysis with qualitative depth to give you evidence you can trust and act on.

Our team works from Melbourne and Hobart, delivering evaluation projects across every state and territory. Whether you're a Victorian state department, an ACT directorate, a Queensland local government, or a national NGO, we bring the same rigour and responsiveness to every project.

Our Evaluation Services

We offer a range of evaluation services to match where you are in your program's lifecycle. Explore each area to learn more about how we can help.

Program Evaluation

Process, outcome and program evaluations for programs, projects, policies and strategies of all sizes — from small pilots to large-scale, multi-year initiatives across government and community sectors.

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Evaluation Frameworks & Logic Models

We develop evaluation frameworks, program logic models and theories of change that define your outcomes, indicators and data sources — setting your program up for meaningful evaluation from the start.

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Developmental Evaluation & Innovation

Real-time evaluation for innovative and emerging programs operating in complex environments. We combine developmental evaluation with systems thinking to help you learn and adapt as you go.

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Evaluation Capability Building

Training, workshops and ongoing support to build evaluation skills within your team — so you can plan, collect data and use evaluation findings with greater confidence.

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Systems & Place-Based Evaluation

Evaluation approaches designed for complex, multi-stakeholder initiatives — using systems thinking, social network analysis and place-based methods to understand how change happens across a system.

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Impact Evaluation

Measuring the long-term difference your program makes. We design and deliver impact evaluations that go beyond outputs to assess lasting change in communities, environments and systems.

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Sectors We Work In

Health & Wellbeing Local Government Education Community Services Environment & NRM Transport Arts & Culture State & Federal Government

Our Approach

We believe evaluation should be practical, participatory, and useful. Our work is grounded in real-world constraints: budgets, timelines, and the messy complexity of how programs actually operate.

We don't just deliver reports. We work alongside you to build understanding, involve stakeholders meaningfully, and create insights you can actually use.

  • Mixed methods tailored to your context
  • Stakeholder engagement built in from the start
  • Actionable recommendations, not shelf reports
  • Clear communication throughout the process
Evaluation approach

Featured Evaluation Projects

A snapshot of evaluation work we're proud of. Explore our service pages for more examples across each area.

Social Innovators Challenge
Featured Project

Evaluation of the Social Innovators Challenge

Movember

A multi-year, multi-country evaluation of Movember's innovation program supporting projects that increase social connectedness for men. We led the global evaluation through piloting and scaling phases, tracking outcomes across 12 funded projects in Australia, Canada, and the UK.

Mental Health Social Connection Innovation
Learn more on Movember's website
Victorian Mountain Ash Forest
Featured Project

Bushfire Biodiversity Response and Recovery Program Evaluation

Department of Energy, Environment and Climate Action (DEECA)

A comprehensive final evaluation of Victoria's multi-faceted response to the 2019–20 bushfires, documenting achievements across seven program themes and identifying lessons to inform future emergency biodiversity recovery efforts. We engaged 26 stakeholders including government partners and the Gunaikurnai Land and Waters Aboriginal Corporation.

Biodiversity Emergency Management First Nations Partnership

Explore more of our evaluation work

Each service area features project examples, case studies and more detail on how we work.

Program Evaluation Process, outcome & policy evaluations
Frameworks & Logic Models Evaluation planning & theory of change
Developmental Evaluation Real-time learning for complex programs
Capability Building Training & evaluation skills development
Systems & Place-Based Complex systems & community evaluation
Impact Evaluation Measuring long-term change

Planning an evaluation? Let's talk.

Whether you're scoping a new evaluation, mid-way through a program, or looking to build internal evaluation capability, we'd love to hear from you.

Start a Conversation
Social Innovators Challenge

Movember

Evaluation of the Social Innovators Challenge

Mental Health Social Connection Innovation International

Movember has been funding multiple social connection challenge grant programs since 2017. The Social Innovators Challenge (SIC) reflects this continued priority for the organisation, funding initiatives seeking to test novel delivery models to improve social connectedness, mental wellbeing and life satisfaction for men.

We led the global evaluation through piloting and scaling phases, tracking outcomes across 12 funded projects in Australia, Canada, and the UK. Throughout the evaluation, we worked closely with the five funded projects to gather a mixture of quantitative and qualitative data to understand the extent to which they work. We found that all five projects work well in improving social connectedness and mental wellbeing, with clear links back to the knowledge gaps this program sought to address.

Methods & Approach

Document review Focus groups Online surveys Phone interviews Economic evaluation
Learn more on Movember's website
Victorian Mountain Ash Forest

Department of Energy, Environment and Climate Action (DEECA)

Bushfire Biodiversity Response and Recovery Program Evaluation

Biodiversity Emergency Management First Nations Partnership Climate Change

The Bushfire Biodiversity Response and Recovery Program (BBRR Program) was formed in response to the 2019–20 Victorian bushfires, with the aim to assist the recovery of species and ecological communities most at-risk from the impacts of the fires.

We undertook a final evaluation of this multifaceted program to document its achievements and identify lessons to inform the design and delivery of future emergency response and recovery programs for biodiversity. While the evaluation considered outcomes from each of 7 themes that made up the program, the main focus was on exploring and documenting the Program's overall implementation, achievements, and lessons at a broader program level.

We engaged 26 stakeholders across the program, including Theme and project coordinators, steering committee members, partner organisations (both government and private sector) and the Gunaikurnai Land and Waters Aboriginal Corporation (GLaWAC).

Methods & Approach

Case studies Document review Online survey Phone interviews
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First Person Consulting

Your partners for impact. We help organisations understand and demonstrate their impact through evaluation, systems thinking, research, and design.

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First Person Consulting acknowledges the Traditional Custodians of the lands on which we work and live. We pay our respects to Elders past and present, and extend that respect to all Aboriginal and Torres Strait Islander peoples.

Privacy Policy

Last updated: January 2025

1. Introduction

First Person Consulting Pty Ltd (ABN 98 605 436 608) ("FPC", "we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, register for workshops, or engage with our services.

We are committed to complying with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and any other applicable privacy legislation.

2. Information We Collect

We may collect personal information including, but not limited to:

  • Contact information: name, email address, phone number, postal address
  • Professional information: organisation name, job title, industry sector
  • Transaction information: payment details, purchase history, shipping information (for product orders)
  • Registration information: workshop or event registrations, dietary requirements, accessibility needs
  • Communication preferences: newsletter subscriptions, marketing consent
  • Website usage data: IP address, browser type, pages visited (collected via cookies)

3. How We Collect Information

We collect personal information through:

  • Contact forms and enquiry submissions on our website
  • Workshop and event registration forms
  • Product purchases through our online store
  • Email newsletter sign-ups (via Kit/ConvertKit)
  • Direct correspondence (email, phone, meetings)
  • Proposals and contracts for consulting services

4. How We Use Your Information

We use your personal information to:

  • Provide, operate, and maintain our services
  • Process transactions and send related information (confirmations, invoices)
  • Respond to enquiries and provide customer support
  • Register you for workshops, events, and training programs
  • Send newsletters, updates, and marketing communications (with your consent)
  • Improve our website and services
  • Comply with legal obligations

5. Third-Party Service Providers

We use trusted third-party service providers to help us operate our business. These providers may have access to your personal information only to perform specific tasks on our behalf and are obligated to protect your information:

  • Weebly (Square): Website hosting and online store platform
  • Stripe: Secure payment processing for online purchases
  • Kit (ConvertKit): Email marketing and newsletter management
  • Podbean: Podcast hosting

These providers may store data on servers located overseas, including in the United States. By using our services, you consent to the transfer of your information to these providers.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our security measures include:

  • SSL encryption on our website
  • Secure payment processing through Stripe (PCI-DSS compliant)
  • Access controls limiting who can view personal information
  • Regular review of our data collection and storage practices

7. Your Rights

Under the Australian Privacy Principles, you have the right to:

  • Access: Request access to the personal information we hold about you
  • Correction: Request correction of any inaccurate or incomplete information
  • Opt-out: Unsubscribe from marketing communications at any time
  • Complain: Lodge a complaint if you believe we have breached your privacy

To exercise any of these rights, please contact us using the details below.

8. Cookies

Our website uses cookies to enhance your browsing experience and analyse website traffic. You can control cookies through your browser settings. Disabling cookies may affect the functionality of some parts of our website.

9. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to read their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. How to Contact Us or Make a Complaint

If you have questions about this Privacy Policy, wish to access or correct your personal information, or want to make a privacy complaint, please contact us:

First Person Consulting Pty Ltd
Email: [email protected]
Website: www.fpconsulting.com.au/contact

We will respond to your enquiry or complaint within a reasonable timeframe. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Terms of Use

Last updated: January 2025

1. Acceptance of Terms

Welcome to the First Person Consulting Pty Ltd ("FPC", "we", "us", or "our") website. By accessing or using our website at www.fpconsulting.com.au, purchasing our products, registering for our workshops or events, or engaging with our services, you agree to be bound by these Terms of Use.

If you do not agree to these terms, please do not use our website or services.

2. About Our Services

FPC provides consulting services in evaluation, systems thinking, research, and design. We also offer:

  • Professional development workshops and training programs
  • Educational products (including the Catalyst card game)
  • Free resources and publications
  • Podcasts (The It Depends Podcast, The Systems Sandbox)

3. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, audio, video, publications, resources, and software, is the property of First Person Consulting Pty Ltd or its content suppliers and is protected by Australian and international copyright laws.

Free Resources: Our free downloadable resources (such as the Problems to Possibilities Canvas) are licensed under Creative Commons BY-NC-SA 4.0. You may share and adapt these materials for non-commercial purposes, provided you give appropriate credit to FPC and distribute any derivative works under the same licence.

Products: Products purchased from FPC (such as the Catalyst card game) are for personal or organisational use only. You may not reproduce, distribute, or create derivative works from our products without written permission.

Podcasts: Our podcast content is provided for personal, non-commercial use. You may share links to episodes but may not redistribute the audio files.

4. Product Purchases

When purchasing products through our online store:

Pricing: All prices are displayed in Australian Dollars (AUD) and include GST where applicable. We reserve the right to change prices at any time without notice.

Payment: Payments are processed securely through Stripe. We accept major credit and debit cards. Your payment information is handled directly by Stripe and is not stored on our servers.

Shipping: Physical products are shipped within Australia. Shipping costs and estimated delivery times are calculated at checkout. We are not responsible for delays caused by postal services or customs (for international orders, if applicable).

Returns and Refunds: If you receive a damaged or defective product, please contact us within 14 days of delivery. We will arrange a replacement or refund at our discretion. We do not accept returns for change of mind on physical products that have been opened or used. Refund requests should be directed to [email protected].

5. Workshop and Event Registration

When registering for FPC workshops, training programs, or events:

Registration: Registration is confirmed upon receipt of full payment. Places are limited and allocated on a first-come, first-served basis.

Cancellation by Participant:

  • More than 14 days before the event: Full refund (an administration fee may apply)
  • 7–14 days before the event: 50% refund
  • Less than 7 days before the event: No refund, but you may transfer your registration to another person

Cancellation by FPC: We reserve the right to cancel or reschedule workshops due to insufficient enrolments, facilitator illness, or other unforeseen circumstances. In such cases, you will be offered a full refund or transfer to an alternative date.

Substitutions: You may substitute another participant from your organisation at any time by notifying us in writing.

Photography and Recording: We may photograph or record workshops for promotional purposes. Please advise us if you do not wish to be included.

6. Consulting Services

Consulting engagements are governed by separate agreements and proposals provided to clients. These Terms of Use apply to general website use and do not override specific contractual arrangements.

7. Website Use

When using our website, you agree not to:

  • Use the website for any unlawful purpose
  • Attempt to gain unauthorised access to any part of the website
  • Use automated systems (bots, scrapers) to access or collect data from the website
  • Interfere with the proper functioning of the website
  • Upload or transmit viruses or malicious code
  • Impersonate any person or entity

8. Newsletter and Communications

By subscribing to our mailing list, you consent to receive newsletters, updates, and promotional materials from FPC. You may unsubscribe at any time using the link provided in each email. See our Privacy Policy for more information on how we handle your data.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of these external sites. Accessing third-party links is at your own risk.

10. Disclaimer

The information provided on our website and in our resources is for general informational and educational purposes only. It does not constitute professional advice. While we strive for accuracy, we make no warranties or representations about the completeness, accuracy, or reliability of any content.

Our resources, tools, and frameworks (including the Problems to Possibilities Canvas and Catalyst card game) are designed to support learning and reflection. They should not be relied upon as a substitute for professional judgment or tailored advice for specific situations.

11. Limitation of Liability

To the maximum extent permitted by law, FPC, its directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of our website, products, services, or resources.

Our total liability for any claim arising from these Terms of Use or your use of our services shall not exceed the amount you paid to us for the specific product or service giving rise to the claim.

Nothing in these terms excludes or limits any consumer guarantees or rights you may have under the Australian Consumer Law that cannot be lawfully excluded.

12. Indemnification

You agree to indemnify and hold harmless FPC, its directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your breach of these Terms of Use or your misuse of our website, products, or services.

13. Changes to These Terms

We may update these Terms of Use from time to time. Any changes will be posted on this page with an updated revision date. Your continued use of our website or services after any changes constitutes acceptance of the revised terms.

14. Governing Law

These Terms of Use are governed by the laws of Victoria, Australia. Any disputes arising from these terms or your use of our website or services shall be subject to the exclusive jurisdiction of the courts of Victoria.

15. Severability

If any provision of these Terms of Use is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

16. Contact Us

If you have any questions about these Terms of Use, please contact us:

First Person Consulting Pty Ltd
Email: [email protected]
Website: www.fpconsulting.com.au/contact

  • About
    • Our Vision and Values
    • Opportunities
  • Team
  • Services
    • Evaluation >
      • Developmental Evaluation & Innovation
      • Program Evaluation
      • Systems & Place-Based Evaluation
      • Evaluation Frameworks, Logic Models and Theories of Change
      • Impact Evaluation
      • Evaluation Capability Building
    • Systems Thinking and Strategy >
      • Social Network Analysis
      • Systems Mapping
      • Strategic Planning for Complex Systems
    • Research & Design
  • Learning
    • Training & Workshops
    • Play. Listen. Learn >
      • What's in a System?
      • Podcast Library
    • Resources
  • Contact